Returns & Exchanges
At ShopZaza, we want you to be completely satisfied with your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags attached. If your new outfit isn't a perfect fit, we are here to help you make it right with a quick refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all tags are intact and including the provided packing slip inside the box.
Ship It Back
Print your prepaid shipping label, attach it to the package, and drop it off at any authorized carrier location near you.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing